Postage, Packaging & Delivery
We aim to despatch all orders within 10-14 working days after payment has been received, but please allow up to 28 days for larger orders and clothing
Personalised Goods / Layout Confirmations
When ordering personalised goods you can send us the information using either
THE SPECIAL INSTRUCTION SECTION ON CHECKOUT, BY E-MAIL OR BY POST
So please ensure your information is correct, as we will not be held responsible for any errors in your order.
All goods will be posted out by either Royal Mail recorded post or 48hr Parcel Force courier, depending on the products supplied
Royal Mail does not consider post 15 days for special delivery no claims for lost post will be considered until after that period, at which point you will be granted a refund / replacement and we will file a claim with the relevant delivery service, certificates of posting will be kept until 30 days from date of posting, so please make sure you inform us of missing post before this deadline as no claims will be accepted after this point.
Returns / Refunds Policy
We offer a 7 day returns policy, if for any reason you are unhappy with your purchase please contact us and we will gladly refund your purchase price ( less the cost of posting ) providing the items are returned in original condition by recorded / signed for delivery.
All damages must be reported within 24 hours of delivery, please contact us and we will inform you of how to proceed with your returns at this point.
Exclusions from Refunds / Returns Policy
Personalised goods will not be accepted back for a refund unless a mistake has been made on our part or they arrive damaged, in this event please return the goods by recorded / signed for delivery and we will either refund you in full plus your postage costs or offer you a replacement